Limited Warranty Policy
Ravelle items are individually handcrafted. We stand behind our workmanship and the quality of our materials.
We guarantee Ravelle products to be free from defects in workmanship and materials under normal use for a period of 60 days from the date of purchase. This warranty applies exclusively to the original purchaser with valid proof of purchase from our authorized sales channels. This warranty covers the Phonelet™ only and not the phone connector card or rings.
What is Covered
- Defects in materials
- Manufacturing faults
What is Not Covered
This warranty does not cover:
- Damage resulting from misuse, improper care, or accidents, including but not limited to drops or impacts.
- Exposure to extreme conditions such as direct sunlight, heat, chemicals (such as lotions, perfumes, or cleaning agents), moisture, or saltwater.
- General wear and tear from normal use, including but not limited to the natural aging of materials.
- Alterations or repairs made by anyone other than Ravelle.
- Loss or theft of the product.
- Phone connector card
Cell Phone Liability
The Phonelet™ is designed to attach securely to your mobile device; however, we are not liable for any damage or loss of your cell phone, or any personal belongings attached to or used with the Phonelet™.
Limitations of Liability
Under no circumstances shall Ravelle be liable for any indirect, incidental, or consequential damages, including but not limited to the loss or damage of personal property, data, or devices. Our liability is limited solely to the replacement or repair of Ravelle products under the terms specified in this warranty.
How to Make a Warranty Claim
If you believe your Ravelle product has a defect in workmanship or materials covered by this warranty, please contact us at hello@myravelle.com with your proof of purchase. We will evaluate the product and provide a replacement or repair, at our discretion, for products deemed to be defective. Customer is responsible for return shipping of the product before any warranty is considered.
Severability
If any provision of this warranty policy is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.
Modification of Terms
Ravelle reserves the right to modify or update this warranty policy at any time without prior notice. The terms in effect at the time of purchase will govern your warranty claim.
No Other Warranties
Except as expressly stated in this warranty policy, Ravelle disclaims all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.
Limitations on Damages
In no event shall Ravelle be liable for any damages exceeding the purchase price of the Ravelle product. This limitation applies whether the claim arises from breach of contract, tort (including negligence), or any other legal theory.
Consumer Protection
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Ravelle's liability is limited, at its sole option, to provide replacement or repair of the product.
Reseller Purchases
If you purchased the item(s) from an authorized reseller or distributor and the product is defective, please check the sellers return or exchange policy before filing a warranty claim. Products purchased from an authorized seller must be returned to the original place of purchase within the store’s return period for a return or exchange. If you are unable to obtain an exchange or refund, you may file a warranty claim. Proof of purchase is required showing that the item was purchased in new condition. Ravelle is unable to offer any refunds for a product not purchased on a Ravelle website (MyRavelle.com).
Items received through social media giveaway campaigns, including complimentary items added to orders containing full-priced products, are not eligible for warranty replacements